Shipping policy

Where we ship
We ship to all 50 US states. We cannot deliver to PO boxes or APO/FPO addresses.

Processing time
Orders are dispatched within 1 business days. Custom-colored and made-to-order items take longer; the extra time is shown on the product page.

Delivery time
All orders ship from the United Kingdom by UPS and usually arrive within 3-5 business days of dispatch. Delivery times are estimates and are not guaranteed.

Shipping costs
Shipping is calculated at checkout based on the size and weight of your order.

Duties and taxes
Import duties and taxes are charged at checkout. There is nothing extra to pay on delivery.

Tracking
You will receive a tracking number by email as soon as your order ships.

Damaged or missing items
Please check your order on delivery. If anything is damaged or missing, email info@tornadomobility.com within 48 hours with photos and we will arrange a replacement or refund.

Incorrect addresses
Please check your address at checkout. We are not responsible for delays or losses caused by an incorrect address, and re-delivery charges may be passed on.