Refund policy

We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

Damaged, faulty or wrong items: contact us within 48 hours of delivery with photos and we will replace or refund the item at no cost to you, including return shipping.

Change of mind: the customer pays return shipping. A restocking fee may apply if the item is not in its original packaging. Import duties and taxes paid on delivery are non-refundable.

Non-returnable: custom-colored or made-to-order items, and products that have been installed or used.

Refunds are issued to the original payment method within 5–10 business days of us receiving the return. To start a return, email info@tornadomobility.com.